FAQ

Can I use the Halagsm Store if I live outside the UK?

Yes we are accept orders from customers outside the UK. Any orders placed to be delivered by UPS or Fedex

Are the Tech items you sell covered by a Warranty/Guarantee?

Here at HalaGsm, we offer a 12 month warranty on all Tech products when purchased from the Store. Our 12 month warranty covers technical defects and faults caused by reason of improper workmanship or materials. Once we receive the item in question back, we will diagnose the issue and attempt to fix the problem for you.

How do I pay for my items?

In order to complete a purchase on the HalaGsm you need a UK registered Credit or Debit card. We accept all major UK credit/debit cards, though , You can now choose to pay for your items via your PayPal account, if you would prefer. All you need is a valid UK PayPal account and you’re a few clicks away from your new stuff. Simply click on the ‘Pay with PayPal’ button below the checkout button.

If I have more than one item in my order, will the items arrive packaged together or separately?

Where possible, we try and pack orders together so they will arrive at the same time. However, it is quite possible that your items will arrive separately. Don’t be concerned if you have received some items in your order and not the others, they will be with you shortly. Postage is still FREE so you don’t need to worry about it!

What accessories do Apple iPhone’s come with?

Our iPhones are extremely well packaged and protected with FREE delivery, a 12 month warranty, a USB charging cable. For full details, see the ‘What’s in the Box’ feature on the product listing. Unfortunately we cannot guarantee that all other model of Mobile Phone will arrive with the charger. In most cases, these items will arrive as Mobile Phone only.

What is your privacy policy and Terms and conditions?

At Halagsm, we take the security of your information extremely seriously. All personal details are treated as strictly confidential, stored in a secure fashion and used solely for the purposes related to the use of https://www.wholesalehalagsm.co.uk/ For full details on our Privacy Policy, please use the following link: https://www.wholesalehalagsm.co.uk/privacy-policy.html Terms and conditions https://www.wholesalehalagsm.co.uk/terms-and-conditions.html

Who are wholesalehalagsm.co.uk?

We are a mobile phone website, and part of Decision HalaGsm Ltd. Our goal is to help you get the most money for your old phones, by letting you compare all the possible options from our recycling companie. https://www.recycle4mobile.co.uk/ HalaGsm We are importers and wholesalers of a wide variety of genuine Samsung LCDs, genuine Nokia LCDs, mobile phone accessories, mobile and iPad cases, chargers, memory cards, mobile phone spare parts, repairing tools, phone software, unlocking boxes and data cables. Our site enables you to buy all your products in one place easily and at the most competitive prices. Buy from us on a regular basis, become a loyal customer and benefit from our loyal customer privileges and offers. Please quote The Wholesaler UK when contacting us.

Do you only sell phones?

No, at Halagsm we currently sell phones, tablets, smart watches and accessories. Over the coming months we will also be adding more stock so make sure you keep checking back to see what we have!

How long will it take to receive my items?

All our items are sent by Business Post meaning they can take between 3-7 business days to arrive with you. Tech items are slightly different. Our Tech items come with FREE Standard Delivery; a fully tracked service which we advise will be with you in 3-5 working days. To give you more flexibility you can also select Express Delivery for just £7.50 extra. These orders are sent by the Royal Mail 24 fully tracked service, meaning your item will arrive on the next working day providing you have completed your purchase by 2pm the day before.** ** This is the expected timeframe for delivery once Royal Mail receive the item(s) from us.

What is your returns policy for Tech items?

HalaGsm offer Within 30 days after receiving your parcel, we offer 30 days exchange (replace) only if your parcel is defective due to manufacturing problem. The WARRANTY will only cover manufacturer faults and does NOT cover the following: Damage caused by liquid Intentional damage ,Damage caused by dropping the product or intentional mistreatment Damage caused by attempting to repair or adapt the device by yourself or a third party including jailbreaking and unlocking.Improper use of accessories Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen Battery life We recommend you keep your invoice safe. We would ask you to provide this as proof of purchase in the event of a claim. If you need to use this guarantee please contact us in the first instance and we will do what we can to help. Refunds will be given at the discretion of HalaGsm management. For you to receive your refund, you can expect a timeline between 3 - 7 working days upon refund confirmation. This is a standard internal procedure that is taken at HalaGsm to ascertain accurately the reason of the refund and the processing time between departments. We will refund you the full amount of the purchase excluding the processing fee / bank charges that was incurred for your purchase.

How do I contact wholesalehalagsm.co.uk?

Please see our Contact Us page.

How long is my warranty with Halagsm ?

We are so confident you will be happy with your product from Halagsm that if a product is found to be faulty or defective within 12 months of purchase we will offer a free repair or replacement. Refurbished handsets have an extended 365 days warranty. The returns policy will only cover manufacturer faults and does not cover the following: · Damage caused by liquid · Intentional damage · Damage caused by dropping the product or intentional mistreatment · Damage caused by attempting to repair or adapt the device by yourself or a third party · Improper use of accessories · Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen. · Acceptable Battery life depletion. · Any handset that has been Jailbroken or rooted after sale. In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9:00am-5:00pm on 0208 591 4788 or alternatively via email anytime at sales@halagsm.co.uk

What does the phone come with?

With every order we will also send you: HalaGsm branded secure box. USB Charger Cable (If you've bought an Apple product this will be a Lightning cable) 12 Months Warranty

How do you ensure the handsets are working?

Our testing includes strict checks of the IMEI (against the GSMA Stolen/Lost database), case condition, screen condition, buttons, headphone ports, earpiece, speakers, microphones, touch screen, LCD, WiFi connectivity, Bluetooth, camera, SIM reader and network connectivity, USB port, battery, accelerometer and finger print reader (if applicable) and appropriate software detection. Should a handset fail any one of these tests, we simply do not sell it.

What is the best way of contacting HalaGsm?

There are many ways of getting in contact with HalaGsm. Please see the options below and we guarantee we will get back to you within 24 working hours. Email: sales@halagsm.co.uk Tel:0208 591 4788 International: +44208 591 4788

Looking for the best place to sell your mobile phone ?

To start selling an mobile , just enter your item into our valuation engine for an instant price. You can sell iPhone iPad , Samsung , Games and Tech at the same time too and clear some extra clutter. https://www.recycle4mobile.co.uk/ Then, pop your items into a box (any box) and send it to us for FREE. We'll then pay you on the same day your items arrive.

iPhone recycling doesn't get easier! Why wouldn't you?

The https://www.recycle4mobile.co.uk/ Price Promise We promise to give you the full value we first offered for your iPhone. If we revise your offer at all, you can have your iPhone back for FREE.